XOXO Baby NZ
Payment & Shipping
Payment
All prices are shown and charged in New Zealand Dollars (NZD) and include GST.
Safe and secure online shopping is provided by our partner . We accept payment by credit card, debit card, or bank transfer.
Please note that xoxobaby NZ will appear on cardholder statements for all transactions.
New Zealand Shipping
xoxobaby offers $5 delivery, New Zealand wide on all orders
Parcels are sent via Courier Post or Fastway Couriers depending on the size and weight of item. Items shipped within New Zealand are expected to arrive within 1-5 business days after dispatch, depending on location.
We use a 'track and trace' service on all parcels. This means that we can provide you with a tracking number so that you can track your parcel online during transit. If you would like to track your order, please contact us at info@xoxobaby.co.nz.
International Shipping
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Sending to country
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New Zealand | Australia | U.S.A / Canada | U.K. / Ireland |
All other countries |
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Shipping rate 0 - $100 |
$5.00 | $10.00 | $20.00 | $20.00 | $30.00 | |
| Shipping rate $100 plus |
$0.00 | $10.00 | $20.00 | $20.00 | $30.00 |
New Zealand
New Zealand customers pay a flat rate of $5 on orders up to the value of $100.
Orders over $100 are freight free.
There is no extra charges for rural delivery addresses.
Orders over $100 are freight free.
There is no extra charges for rural delivery addresses.
We use Courier Post to send all our orders which is an overnight delivery service (Monday to Friday) but there maybe a few exceptions on times for rural delivery addresses.
Australia
Australian customers pay a flat rate of $10nz.
We use an international airmail service and your order will be tracked.
Delivery time is 3-10 working days.
Christmas cut off date for 2018 is December 4th 2018
We use an international airmail service and your order will be tracked.
Delivery time is 3-10 working days.
Christmas cut off date for 2018 is December 4th 2018
Rest of the World
USA, Canada, United Kingdom, Ireland and Western European customers pay a rate of $20nz.
Rest of the World pay $30nz.
Rest of the World pay $30nz.
Please contact us if you would rather have a quote for the freight price for an order before ordering.
Christmas cut off date for UK, USA, Canada, Asia, Europe for 2018 is 2nd December 2018
Christmas cut off date for The Rest of the World is 30th November 2018
Christmas cut off date for UK, USA, Canada, Asia, Europe for 2018 is 2nd December 2018
Christmas cut off date for The Rest of the World is 30th November 2018
Which Service Is Used For International Orders?
We use an international air service and your parcel will be tracked.
Delivery time is 3-10 working days.
We can ship to P.O. Box (post office boxes) addresses.
We can ship to P.O. Box (post office boxes) addresses.
Which Countries Do we Ship To?
We only ship to: Australia, UK, Ireland, USA, Canada, , Asia. If you are unsure if we will send to you please double check with us before ordering contact us
Import Duty
Depending on your country's regulations there may be an import duty or tax for you to pay before your parcel is delivered. This is beyond our control and this will be payable by you.
Returning Your Order.
If your order is not correct or if there is a fault on our behalf we will kindly return your goods at no charge to you. But if you have chosen incorrectly or would like us to swap your order there will likely be a charge to return the products to you. for more information.
So what are you waiting for? Let's get shopping in our online store!
Pick Up
Unfortunately we do not offer a pick up option or browsing in our stock room due to the nature of our business.
Returns & Exchanges
If for any reason you are unhappy with your xoxobaby product, return them within 14 days of purchase and we will happily exchange them or give you a credit note for future purchases. Please note that no refunds will be given unless the product is faulty.
Please note:
- We will only accept items that are returned in their original condition (unused and in their original condition, undamaged / unaltered packaging with all tags still attached).
- We will only accept items returned with prior notification via email at info@xoxobaby.co.nz. Please provide full details of why you are returning the product and what you would like us to do.
- We recommend that you return your parcel by track and trace post as we cannot accept items that are lost in transit.
- If your item is faultyxoxobaby will cover the cost of the return freight, however if you change your mind, you will be responsible for the cost of return freight.
- We reserve the right to refuse a return or exchange if the goods have been used or if the original packaging has been altered or damaged in anyway.
- We reserve the right to refuse a return or exchange if the goods are returned later than 14 days after purchase.
Address for returns:
Xoxobaby
POBox 1156
Whangarei 0140
Faulty Product
In the unlikely event that you receive a faulty or defective product, please email us at info@xoxobaby.co.nz as soon as possible so that we can meet our obligations under the Consumer Guarantees Act and deal with it promptly for you.